The work, in prose.

Manage $6.28M ARR book of 25 enterprise accounts. Lead pre-sales solutioning, post-sales delivery, integration architecture, and AI agent adoption — generating $1.98M in new revenue across the portfolio.

• Enterprise Portfolio Re-Architecture — Personally reviewed and re-architected all enterprise accounts in portfolio, migrating clients to new product versions and improving integration health, scalability, and performance.
• AI Inbound Sales Agent & Training Agent Adoption — Drove adoption of AI Inbound Sales Agents and AI Sales Training Agents across enterprise portfolio. Led discovery, change management, and hands-on enablement per account.
• Survey Feature MVP — Designed and built an MVP survey capability by adapting Further's existing webform tooling with custom JavaScript and CSS. Subsequently served as primary technical advisor to Engineering during the development and productization of the v2 feature.
• Dynamic Number Insertion (DNI) Troubleshooting Tool — Built internal tooling for Support and Customer Success to diagnose and resolve Dynamic Number Insertion issues — reducing escalation time and engineering dependency.
• Enterprise Project Management Tracking System — Built shared enterprise project management tracking system to coordinate delivery across Engineering, Product, Customer Success, and client stakeholders.
• Internal Technical Enablement Training — Led internal technical enablement training for Support and Customer Success teams, improving technical depth and reducing dependency on ad hoc engineering escalations.
• Integration Engineering (4 Net-New + 100+ Customizations) — Engineered 4+ net-new integrations end-to-end and contributed to 40+ integrations, while customizing 100+ integrations across CRM, CMS, and data platforms to meet unique enterprise requirements.
• Pre-Sales Technical Solutioning — Led pre-sales solutioning engagements for enterprise prospects, translating complex business requirements into scalable, integration-driven architectures.
• Platform Bug Identification & Cross-Functional Resolution — Proactively identified 15+ critical platform bugs by monitoring client environments, then drove root-cause analysis and cross-functional resolution to minimize client impact.
• Task Tracker Agent (Glean AI) — Engineered a multi-step AI agent using Glean's Agent Builder. Uses enterprise search steps to pull task data from Zendesk, JIRA, Slack, and Email, then applies a custom priority matrix to assign priority levels, a task-type rubric to classify each item, and a summarize step to produce a one-line description. Sends a markdown-formatted Slack message with a prioritized top-10 list, with remaining items below — each including task type, priority, source link, and description.
• Documentation Agent — Architecting an AI agent to identify missing or outdated product documentation by leveraging Glean enterprise search across release notes, Notion docs, and MR history. Uses a code interpretation step to review feature MRs and Jira tickets, then applies an intended audience matrix to determine whether internal, external, or both documentation types are needed and fills in a template accordingly. A QA agent reviews the output, routes it to the appropriate engineering team's Slack channel, and stores it in a Notion database with a 'reviewed' flag for human approval and iteration.
• Salesforce SMS Widget (v2) — Helped architect and maintain v2 of a custom Salesforce SMS widget for an enterprise client. The widget live-syncs SMS lead conversations from the Further platform into the client's Salesforce Contact page. Led discovery, architecture, and testing for v2, which added deduplication and contact merge logic to make the integration more seamless.

• ◆$6.28M ARR: Book of business across 25 enterprise accounts at Further
• ◆$1.98M new revenue generated: New revenue unlocked across 10 accounts through technical solutioning, proof-of-value delivery, and expansion support while managing the portfolio (Verified from performance_review_revenue_with_amounts.xlsx. Top accounts: Sunrise ($448.8K), Cogir ($340.5K), Atria ($297K), Charter ($235.2K), Bickford ($167.4K), Spectrum ($153.6K), Phoenix ($110.4K), Priority Life Care ($102.6K), Morningstar ($66.6K), Sienna ($60K). Confirmed 2026-05-08.)
• ◆25 enterprise clients: Active portfolio spanning onboarding, expansion, and long-term optimization
• ◆100+ integrations customized: CRM, CMS, and data platform integrations tailored to unique enterprise requirements
• ◆4+ net-new integrations: Engineered end-to-end from requirements through deployment
• ◆40+ integrations contributed: Engineering collaboration and support across broader portfolio
• ◆15+ critical bugs identified: Proactively surfaced and drove cross-functional resolution to minimize client impact

I re-architected the entire enterprise portfolio to migrate clients to new product versions, drove adoption of LLM-powered AI Sales and Training Agents across my book of business, built internal tooling that improved team operational efficiency, and serve as a technical advisor to Product and Engineering translating client needs into roadmap decisions.

Designed, built, and maintained REST API integrations across CRM, CMS, and data platforms. Created the centralized Solutions Reference Library. Trusted technical partner to Customer Success and Engineering during client launches.

• Centralized Solutions Reference Library — Created a centralized Solutions Reference Library to standardize documentation quality and reduce dependency on ad hoc engineering support during client engagements.
• REST API Integration Design & Maintenance — Designed, built, and maintained custom integrations using JavaScript, Python, SQL, REST and SOAP APIs, HTML, CSS, and Regex — supporting complex client workflows and data requirements across enterprise CRM, CMS, and data platforms.
• Technical Launch & Post-Deployment Support — Provided hands-on technical support during launch and post-deployment phases, serving as trusted technical partner to Customer Success and Engineering.
• Speed-to-Lead MVP — Built a speed-to-lead MVP and piloted it for an enterprise client. Programmatically created simulated phone lead submissions using the Further API and call tracking system, then measured community sales representatives' response times to assess lead response speed.

Served as the technical bridge between Customer Success and Engineering during launch and post-deployment phases.

Founded a boutique consulting practice bringing enterprise-grade Solutions Architecture to small businesses, retail teams, and nonprofits. Four service lines: custom tools & integrations, workflow automations, AI-driven workflows, and embedded SA partnership.

• Gecknology Client Acquisition Site — Full-stack Next.js consulting brand and client acquisition site at gecknology.com. Presents four service lines — custom tools & integrations, workflow automations, AI-driven workflows, and embedded partnership — targeting small businesses, retail teams, and nonprofits.
• Marketing Ops Platform (Gecknology Client) — Custom marketing operations platform for a specialty retail client. Next.js 15 + Supabase with AI-assisted campaign planning, multi-channel UTM attribution, and brand voice management. Four AI agents (Strategist, Copywriter, Reviewer, Analyst) powered by Groq/Llama with strict human-approval workflows.

Demonstrates full-cycle business thinking: market identification, service design, brand strategy, and active client delivery.

Evaluated AI-generated content across multiple LLMs for accuracy, safety, clarity, and end-user experience. Developed hands-on fluency with how conversational agentic models reason, fail, and respond to edge cases.

• LLM Multi-Model Content Quality Evaluation — Evaluated AI-generated content across multiple LLMs for accuracy, safety, clarity, and end-user experience across single and multi-turn interactions. Applied structured preference scoring and comparative evaluation frameworks.

This experience gives me practitioner context for agentic AI implementations that most Solutions Architects don't have.

Four years of teaching and cross-functional leadership across SoCal independent schools. Led full-scale curriculum overhaul and drove adoption through change management, training, and stakeholder communication.

• Full-Scale Curriculum Overhaul — Designed and implemented a full-scale curriculum overhaul, driving adoption through change management, training, and communication across faculty, administration, and students.
• Cross-Functional Team Initiatives — Led cross-functional initiatives requiring stakeholder alignment, long-term planning, and execution across diverse teams including faculty, administrators, and external stakeholders.

This is the change management and adoption foundation that most Solutions Architects don't have.