- About Me

My Background

Leveraging my background in academia and education, I enhance documentation clarity, foster inter-departmental collaboration, and deliver effective client technical education. This experience also enables me to quickly learn and implement new technologies, ensuring our solutions remain cutting-edge and aligned with business goals.

Core Competencies

Solution Architecture & Design

Crafting scalable and efficient technical solutions tailored to business needs.

Technical Integration

Expertise in REST APIs, cloud-based platforms, and custom scripting (JavaScript, Python, SQL).

Customer Support & Troubleshooting

Diagnosing and resolving complex technical issues with a customer-first mindset.

Project Management

Managing technical projects from planning to execution while aligning with business objectives and timelines.

Cross-Functional Collaboration

Partnering across product, engineering, and customer teams to deliver innovative solutions and drive continuous improvement.

Technical Communication & Education

Translating complex technical concepts into accessible documentation and training to improve client understanding and system adoption.

Data Analysis & Reporting

Utilizing data to inform decision-making and optimize solution performance.